Simon
Zendesk consultant with 3+ years experience with the entire Zendesk product portfolio, from small scaleups to major enterprise clients
-
Gesamtaktivitäten87
-
Letzte Aktivität
-
Mitglied seit
-
Folge ich0 Benutzer
-
Gefolgt von0 Benutzer
-
Stimmen29
-
Abonnements27
Aktivitätsübersicht
Neueste Aktivität von Simon-
Simon hat einen Kommentar hinterlassen
It is unclear to me, what is covered in the "Agent engagement ratio" metric. What is considered to be "Knowledge or Knowledge Capture app activity"? More specifically, we want to know if it include...
-
Simon hat einen Post erstellt
Placeholders in Content Blocks
Feature Request Summary: It would be really beneficial to have some sort of placeholders available in Content Blocks. Description/Use Cases: Similar to the placeholders that are used in Zendesk...
-
Simon hat einen Kommentar hinterlassen
We really need the option to filter for multiple groups or brands simultaneously. In a multi-brand setup, the live dashboards are nearly useless because we want to have the option to make several l...
-
Simon hat einen Kommentar hinterlassen
We really need the option to filter for multiple groups or brands simultaneously. In a multi-brand setup, the live dashboards are nearly useless because we want to have the option to make several l...
-
Simon hat einen Kommentar hinterlassen
We really need the option to filter for multiple groups or brands simultaneously. In a multi-brand setup, the live dashboards are nearly useless because we want to have the option to make several l...
-
Simon hat einen Kommentar hinterlassen
Hey Dane Reporting on metadata for Messaging tickets seems a bit foolish only to be done by using Events API, and not just directly in Explore - or am I missing something? One of many use cases cou...
-
Simon hat einen Kommentar hinterlassen
Thank you Jonathan Aniano for taking the time to address the various concerns posted as comments on the Announcement article. I don't feel the need to create a considerable comment here regarding a...
-
Simon hat einen Kommentar hinterlassen
The 1000 MAU is ridiculously low for our instance, and I'd imagine most other accounts - this is really not well seen from my organisations' point of view..
-
Simon hat einen Kommentar hinterlassen
Hey Amisha Sharma In relation to your pinned comment, and the functionality to come: 1. To us it makes sense making it available on all channel, to carry over drafts from private to public. 2. To u...
-
Simon hat einen Kommentar hinterlassen
Stephen Hamilton it is actually now possible to clone an entire bot/flow. Dane perhaps the content team should mark this post as solved, since the requested feature has been delivered :-)