Simon Blouner
Zendesk consultant with 3+ years experience with the entire Zendesk product portfolio, from small scaleups to major enterprise clients
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Simon Blouner hat einen Kommentar hinterlassen
I second this request! Would be really nice being able to order the system fields as we see fit.
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Simon Blouner hat einen Kommentar hinterlassen
This would be such a good feature! Please implement..
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Simon Blouner hat einen Kommentar hinterlassen
A vote from here as well!
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Simon Blouner hat einen Kommentar hinterlassen
I don't see anyone mentioning side conversations being included in the summary. We would also very much like to see internal notes being included in the ticket summary.
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Simon Blouner hat einen Post erstellt
Automation: Allow Businessrules to interact with Closed tickets
Feature Request Summary: If we can interact with closed tickets from an Automation, we can become more GDPR compliant towards our customers, as we would be able to delete tickets based on our own...
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Simon Blouner hat einen Kommentar hinterlassen
Hey there, I can't find a Feedback topic for the new side conversations in Context Panel, so I'm just gonna drop it here. We actually like the Side conversation in the Context Panel, but we deactiv...
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Simon Blouner hat einen Kommentar hinterlassen
Hey Dane Thanks for the reply. It is however still unclear to me "if where any update using Knowledge or the Knowledge Capture app took place", implying that the reading/opening of an article, insi...
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Simon Blouner hat einen Kommentar hinterlassen
It is unclear to me, what is covered in the "Agent engagement ratio" metric. What is considered to be "Knowledge or Knowledge Capture app activity"? More specifically, we want to know if it include...
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Simon Blouner hat einen Post erstellt
Placeholders in Content Blocks
Feature Request Summary: It would be really beneficial to have some sort of placeholders available in Content Blocks. Description/Use Cases: Similar to the placeholders that are used in Zendesk...
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Simon Blouner hat einen Kommentar hinterlassen
We really need the option to filter for multiple groups or brands simultaneously. In a multi-brand setup, the live dashboards are nearly useless because we want to have the option to make several l...