Simon Blouner
Zendesk consultant with 3+ years experience with the entire Zendesk product portfolio, from small scaleups to major enterprise clients
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This is very much needed in our use case as well! For the same reasons Reshma explains; Our more experienced agents need to have the internal comment, potentially also side conversations included. ...
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Hey There's a conflict between what is being answered in Question 8 and what the public documentation is telling the users regarding the Summarize functionality: According to this article, internal...
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We are also only seeing the 12/8 split, and not the new 30/10 - when will this be activated since it has been announced to be available?
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I second this request! Would be really nice being able to order the system fields as we see fit.
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This would be such a good feature! Please implement..
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A vote from here as well!
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I don't see anyone mentioning side conversations being included in the summary. We would also very much like to see internal notes being included in the ticket summary.
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Hey there, I can't find a Feedback topic for the new side conversations in Context Panel, so I'm just gonna drop it here. We actually like the Side conversation in the Context Panel, but we deactiv...
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Hey Dane Thanks for the reply. It is however still unclear to me "if where any update using Knowledge or the Knowledge Capture app took place", implying that the reading/opening of an article, insi...
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It is unclear to me, what is covered in the "Agent engagement ratio" metric. What is considered to be "Knowledge or Knowledge Capture app activity"? More specifically, we want to know if it include...