Simon Blouner
Zendesk consultant with 3+ years experience with the entire Zendesk product portfolio, from small scaleups to major enterprise clients
-
Gesamtaktivitäten108
-
Letzte Aktivität
-
Mitglied seit
-
Folge ich0 Benutzer
-
Gefolgt von0 Benutzer
-
Stimmen33
-
Abonnements36
Posts
Neueste Aktivität von Simon Blouner-
Automation: Allow Businessrules to interact with Closed tickets
Feature Request Summary: If we can interact with closed tickets from an Automation, we can become more GDPR compliant towards our customers, as we would be able to delete tickets based on our own...
-
Placeholders in Content Blocks
Feature Request Summary: It would be really beneficial to have some sort of placeholders available in Content Blocks. Description/Use Cases: Similar to the placeholders that are used in Zendesk...
-
Feature Request: Flag Macros that needs adjustments
Feature Request Summary: We need the ability for regular agents to be able to flag macros/bring attention to macros that need adjustments Description/Use Cases: In larger teams, the common agen...
-
Flowbuilder Feedback: Functionality to set order of Answers
Feature Request Summary: In Flowbuilder you cannot set the specific order Answers are shown to end users when starting a conversation. Description/Use Cases: When having answers that answer spe...
-
Show current amount of steps in a Flowbuilder
Feature Request Summary: When building Flowbuilder Responses, there's a limit of having 1000 steps in total in the Flowbuilder - but the admin creating the flow cannot see the step count before s...
-
Option to replace AnswerBot Icon in Flowbuilder
AbgeschlossenOption to replace AnswerBot Icon in Flowbuilder: Feature Request Summary: It would make sense to be able to personalize the AnswerBot icon in the Flowbuilder in the Messaging Widget. Descripti...
-
Make it easier to solve tickets via. Guide
Feature Request Summary: Making it easier for the end-user to solve their tickets themself would benefit the end-users and customer service teams. Also, it would give a clear insight into if the ...
-
Remember filters in Knowledge tab in the Context panel
AbgeschlossenFeature Request Summary: In Agent Workspace, Context Panel, Knowledge tab, it would be nice to save the filters for when accessing the next ticket in both play mode and manual accessing tickets. ...
-
Custom User Fields visibility
Feature Request Summary: It should be possible to choose which role a custom user field should be applied to, either Staff member or Enduser, or even both Description/Use Cases: In the current ...
-
SMIME certificate verification
Feature Request Summary: We would like to request verification of secure email certificates such as especially SMIME and the likes in Zendesk Support. Description/Use Cases: Currently, Zendesk ...