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Thorarinn Olafsson

Beigetreten 15. Apr. 2021

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Letzte Aktivität 05. Jan. 2022

Folge ich

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Thorarinn Olafsson hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Ticketing system (Support)
Community

It would be really helpful for our customer service agents to be able to bcc managers or partners directly on the ticket. Another issue we are trying to work through is to add Trustpilot Automatic feedback onto the ticket. We need to be able to add them as bcc to the ticket for that to work.

Kommentar anzeigen · Bearbeitet 05. Jan. 2022 · Thorarinn Olafsson

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Thorarinn Olafsson hat einen Post erstellt

Post Feedback - Voice (Talk)
Create the user profile ahead of when they call over internet
If a customer is calling over the internet then they don't enter any details prior to making the call. When end user presses "call us" the call goes directly to our call center as an unidentified user.
 
 
Similar to the chat we would like to ask the customer to pre-fill some basic information about them self's before the call is initiated. So there would be 1 extra step if you press "call us" where you need to enter your name, phone number and/or email.
 
This feature is already available when users clicks "live chat". A form opens up and end user is asked to fill in basic contact information before the chat is initiated. We would like the "call us" feature to work in the same way.
 
 
 
Brgds,
 
Thorarinn
 
 
 

Gepostet 06. Apr. 2021 · Thorarinn Olafsson

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