Scott Patterson

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace - Various Issues

Thanks James Hanley! I know those features may not be big complaints for many, but definitely something I'm happy to hear is improving!

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• Scott Patterson
• Erstellt 18. April 2023 08:17
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace - Various Issues

The time of the round table works out as 4AM for me, so I won't be able to attend, but appreciate that you're looking for feedback. Hoping the feedback isn't dismissed and things like the order of ...

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• Scott Patterson
• Bearbeitet 13. April 2023 08:38
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace - Various Issues

Good to hear that the tab names are changing back, this has been a big problem for us. Now if we could just get the option given to us for what order we would like the messages to be in (newest or ...

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• Scott Patterson
• Erstellt 13. März 2023 23:32
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Pin Internal Notes

This is a great idea! We have reminders about specific things that need to be done on certain types of tickets, as well as try to keep track of summary notes for longer tickets. We have these in in...

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• Scott Patterson
• Erstellt 3. März 2023 05:03
• 1 Stimme

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. About automatically upgrading

No response from Zendesk Product Managers on this one which is a bit frustrating when the user feedback seems to be negative and with the same issues being mentioned but not addressed.   After usin...

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• Scott Patterson
• Erstellt 3. März 2023 04:47
• 3 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Why do Zendesk support make it so hard?

Echoing this, whenever I need to use Zendesk Support it's for something a bit complicated. In the chat bot I can't even post a whole explanation with screenshots showing whatever issue or bug I've ...

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• Scott Patterson
• Erstellt 3. März 2023 03:40
• 4 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Please implement a way to automatically create tickets on a time period

You can use something like a powershell script running in a monthly scheduled task with 'send-mailmessage' to send an email to your Zendesk support address on a schedule. You will need to be able t...

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• Scott Patterson
• Bearbeitet 3. März 2023 05:00
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. We REALLY REALLY need "Required Fields to Submit a New Ticket" and not just "Required to Solve Ticket"

Addons like 'Field Conditions' by Sweethawk can be used to do this (likely others too), but yes it would be much better if it was provided by Zendesk itself.

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• Scott Patterson
• Erstellt 3. März 2023 03:26
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Out Of Office Notifications Recorded In Ticket

Also interested in this - reason is pretty obvious, it's useful for us to know if the person we contact is OOO so we know they won't be available soon and we should contact them again once they are...

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• Scott Patterson
• Erstellt 24. Januar 2023 01:14
• 0 Stimmen