Scott Patterson

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk View - Tickets Per Page

Also agreeing here, in theory this shouldn't be too big of a change. Surprised I didn't see older requests for this.   Not all companies are the same, and while 30 tickets for some may be sufficien...

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• Scott Patterson
• Erstellt 20. Juli 2022 04:06
• 1 Stimme

1. Community
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

Hi all,   So this was already brought up earlier in these comments, but when using the Zendesk Quicktab Chrome/Edge browser extension, if you click a link for a trigger or automation from the event...

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• Scott Patterson
• Erstellt 1. Juli 2022 05:19
• 0 Stimmen

1. Community
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

Hi Parag Pradhan,   The change for triggers opening in a new tab doesn't seem to be live for me yet, but even having you confirm that it is happening is a big step in the right direction as I hadn'...

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• Scott Patterson
• Erstellt 28. März 2022 02:34
• 1 Stimme

1. Community
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

Hi all,   I'd like to share a similar experience to Tim G, when working with triggers. When working with triggers starting from the Support interface. If I go Admin > Admin Centre, it opens a new t...

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• Scott Patterson
• Erstellt 2. März 2022 01:06
• 1 Stimme

1. Admin Center
2. ...
3. Managing accounts and billing
4. About Support settings in Admin Center

Agreed with pretty much everyone else. The article says this change lets us seamlessly manage our settings, but it's less seamless than before because we literally have to switch to a new tab back ...

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• Scott Patterson
• Erstellt 1. März 2022 01:57
• 3 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Trigger Received At

The other important thing to note on top of Dan's example is if you're using the ANY section of the trigger config to add all those 'ticket received at' addresses, it means you can't use any other ...

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• Scott Patterson
• Erstellt 12. Dezember 2021 23:11
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Trigger Received At

This is also one of those things that would likely be very easy to implement if it just has someone work on it for a short period of time. Even if the perceived benefits are low (as not many commen...

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• Scott Patterson
• Erstellt 5. Dezember 2021 22:36
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Round Robin assignment

Hi Nicole, Are you able to confirm if this is planned to just be in development later this year, or if this is planned to be released before the end of the year? Thanks, SP

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• Scott Patterson
• Erstellt 9. August 2021 05:34
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. Text line on Ticket Forms?

Hey all,   Just adding an FYI here, but came across the comments in this article which can help to lead to a solution to hide additional text/text lines on forms: https://support.zendesk.com/hc/en-...

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• Scott Patterson
• Erstellt 10. Oktober 2019 03:23
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Text line on Ticket Forms?

Hey all, Did anyone figure out a way to show/hide these kinds of headers based on conditional fields? Similar to what Matthew, Kristos and Brendan were attempting earlier. Currently I have a pretty...

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• Scott Patterson
• Erstellt 16. Juli 2019 04:12
• 1 Stimme