Scott Patterson

1. Community
2. Feedback - Ticketing System (Support)
3. Out Of Office Notifications Recorded In Ticket

Also interested in this - reason is pretty obvious, it's useful for us to know if the person we contact is OOO so we know they won't be available soon and we should contact them again once they are...

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• Scott Patterson
• Erstellt 24. Januar 2023 01:14
• 0 Stimmen

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. Why am I receiving unexpected bad satisfaction ratings?

We've also seen a sudden influx of these in the past few weeks. When we reach out to clients on what we could do better, they have all said they didn't select the bad feedback. Looking at the Zende...

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• Scott Patterson
• Erstellt 21. Dezember 2022 00:07
• 1 Stimme

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. About automatically upgrading

So from reading this thread and how every comment is against a forced move, it sounds like this got delayed. We're now told the force move will be in March - but can we get any confirmation that th...

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• Scott Patterson
• Erstellt 18. November 2022 00:36
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk View - Tickets Per Page

Also agreeing here, in theory this shouldn't be too big of a change. Surprised I didn't see older requests for this.   Not all companies are the same, and while 30 tickets for some may be sufficien...

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• Scott Patterson
• Erstellt 20. Juli 2022 04:06
• 1 Stimme

1. Community
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

Hi all,   So this was already brought up earlier in these comments, but when using the Zendesk Quicktab Chrome/Edge browser extension, if you click a link for a trigger or automation from the event...

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• Scott Patterson
• Erstellt 1. Juli 2022 05:19
• 0 Stimmen

1. Community
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

Hi Parag Pradhan,   The change for triggers opening in a new tab doesn't seem to be live for me yet, but even having you confirm that it is happening is a big step in the right direction as I hadn'...

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• Scott Patterson
• Erstellt 28. März 2022 02:34
• 1 Stimme

1. Community
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

Hi all,   I'd like to share a similar experience to Tim G, when working with triggers. When working with triggers starting from the Support interface. If I go Admin > Admin Centre, it opens a new t...

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• Scott Patterson
• Erstellt 2. März 2022 01:06
• 1 Stimme

1. Account
2. ...
3. Accounts and billing
4. About Support settings in Admin Center

Agreed with pretty much everyone else. The article says this change lets us seamlessly manage our settings, but it's less seamless than before because we literally have to switch to a new tab back ...

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• Scott Patterson
• Erstellt 1. März 2022 01:57
• 3 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Trigger Received At

The other important thing to note on top of Dan's example is if you're using the ANY section of the trigger config to add all those 'ticket received at' addresses, it means you can't use any other ...

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• Scott Patterson
• Erstellt 12. Dezember 2021 23:11
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Trigger Received At

This is also one of those things that would likely be very easy to implement if it just has someone work on it for a short period of time. Even if the perceived benefits are low (as not many commen...

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• Scott Patterson
• Erstellt 5. Dezember 2021 22:36
• 0 Stimmen