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Alexis

Beigetreten 15. Apr. 2021

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Letzte Aktivität 22. Okt. 2021

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Community-Kommentar Feedback - Ticketing system (Support)

Vote for this feature add!!  we recently had a string of bounces and likely user error/spam/junk outs but can't differentiate btwn the two and have no way of knowing when this happens.  For our business, this has created a massive public issue damaging to our brand's CX image as our customers post publicly on social media that they have emailed multiple times w/o a response etc.

Kommentar anzeigen · Gepostet 27. Juni 2019 · Alexis

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Community-Kommentar Feedback - Ticketing system (Support)

In addition to this, admins should be able to restrict/limit/control tag creation such that new tags can't be created by agents etc.  We have so many version of the same tag with mispellings etc. that not only can we not remove b/c of closed tickets but the list or erroneous tags continues to grow. 

Kommentar anzeigen · Gepostet 04. Apr. 2018 · Alexis

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