Neil Lillemark

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

ok - I guess I was just getting a little ahead of myself. Offering a "roadmap" page that lists which features are being worked on and their ETA for completion would be useful for a SaaS product lik...

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• Neil Lillemark
• Erstellt 17. Juli 2018 21:38
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

Nicole: I'm happy to hear that the goal is to get this fixed in the next 10 weeks. FYI - It might help if there was some forum available where you could list the targeted/prioritized changes that a...

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• Neil Lillemark
• Erstellt 17. Juli 2018 17:53
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

Nicole: Editing the fields IMO is far more important than tagging, and I've stated such earlier on this thread.  I do understand your dilemma in the fundamental change this request make in the syst...

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• Neil Lillemark
• Erstellt 6. Juni 2018 20:56
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

So the reality here is that there are 2 competing needs.  Some need this data to be "frozen" and some are less concerned, or simply do not have such a requirement in their processes.  While I like ...

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• Neil Lillemark
• Erstellt 14. Februar 2018 19:12
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

Well, if you go down that path, the real question would be... why are they having to "lock" this data after only 1 week?  I still don't like the TAG only update idea, I strongly prefer to be able t...

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• Neil Lillemark
• Erstellt 14. Februar 2018 17:06
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

Very happy to see this now has potential.   It's wrong to assume that our agents are flawless in their field selections, and towards having the system correctly represent the data we want when coll...

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• Neil Lillemark
• Erstellt 9. Januar 2018 21:26
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

Although tagging can provide some relief, there are still fields that agents forget to fill in sometimes, and it's frustrating from a data collection standpoint to be unable to modify that data ins...

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• Neil Lillemark
• Erstellt 6. Dezember 2017 18:38
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Admin tool request: List of suspended users

+1 - really need ways to make this information more accessible to admins/agents

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• Neil Lillemark
• Erstellt 20. Dezember 2016 19:54
• 0 Stimmen