Brett Youngberg
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Brett Youngberg hat einen Kommentar hinterlassen
Feature Request here to vote on it: https://support.zendesk.com/hc/en-us/community/posts/1260801860089-URL-custom-field-type
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Brett Youngberg hat einen Kommentar hinterlassen
We would also like to see a custom field on the ticket that is a URL that would have an option or button beside it that agents can click to launch that URL.
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Brett Youngberg hat einen Kommentar hinterlassen
Our team also struggles with searching for the right macros. We are 700+ Unless you know the exact order of the title, then different search word combinations do not work. The search needs to inclu...
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Brett Youngberg hat einen Kommentar hinterlassen
@Andrew - thanks for that, but we only to remove certain agents or yourself when mass updating tickets. We would want to keep all the end-user cc's. I think removing all cc's would be nice option,...
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Brett Youngberg hat einen Kommentar hinterlassen
+1 We'd like this action/trigger available for Macros as well so you can mass update tickets and remove yourself or certain agents or all agents from being a cc on the ticket.