Jeff Kolyer

This seems to be OK today after Zendesk fix. Thanks.

This week we see issues with Zendesk App Proxy. Our links to Google Address Verification and other APIs FAIL if there is a SPACE in the URL.

There seems to have been a change in Zendesk's infrastructure this week that makes all calls with SPACE fail. 

This link to Google Address Verification now FAILS with any SPACE typed in. This worked for YEARS before this week:

https://xyz.zendesk.com/api/v2/zendesk_apps_proxy/proxy/to/https%3A%2F%2Fmaps.googleapis.com%2Fmaps%2Fapi%2Fplace%2Fautocomplete%2Fjson%3Ftypes%3Daddress%26key%3DAIzaSyCSlpEn3xTEagIaV54KzBejn6aH2R88Cc4%26input%3D22%20%26components%3Dcountry%3AUS

GET

Status Code: 400 Bad Request

Remote Address: 216.198.54.1:443

Thanks for the reply! This is a way to set a Zendesk custom field to the Encoded_ID. I was unaware of this field but now I see it here:

https://support.zendesk.com/hc/en-us/articles/4408886858138-Zendesk-Support-placeholders-reference

In our case we have a Zendesk app that captures the ticket.id so we'll try capturing the ticket.encoded_id as well and using that to update tickets via email. Thanks.

We want to update Zendesk via email from a system that hasn't received an email from Zendesk.

Questions:

1) Does that require the ID code which looks like "L66B03-3PEVR" rather than only the Ticket #?

2) If so, can we get that ID code from the API? I've looked at the fields and can't find it:

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_fields…

To update a ticket via email, are we required to use the unique ID code, such as: help+idL66B03-3ZEVR@supportstore.zendesk.com?

Or, is it possible to update the ticket using the Ticket # such as: help+id12345@supportstore.zendesk.com

We did try using the Ticket # and it failed.

IF the unique ID code is required, how could we obtain that without actually receiving an email from Zendesk? Can we retrieve that ID code from the API?