James Rago
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Joel, What you have done is amazing. I was wondering if you might have some time to have a 1 on 1 discussion about the specifics? I too have a very convoluted trigger set up similar to yours sinc...
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This is good. My troubles is that I do not want to offer satisfaction at all if they already rated a ticket within lets say 5 days. In order to do this I think I would scrap the 1st automation and ...
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Exactly. Customer fatigue is the problem when you do not have a mechanism to control how often we send the surveys out. I believe 2 easy implementations could be achieved to fit most of our needs. ...
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Still hoping for an update on this. Would love to see that tag changed to "Planned"
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@Steven Yan Can we get an update from Zendesk on whether this is something you guys are trying to implement?
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This other request goes hand in hand. Been really trying to gain traction on it. https://support.zendesk.com/hc/en-us/community/posts/212540388-Limit-satisfaction-sendout
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I would love to have an update on this as well. I feel like this is such an important feature.