Nadia De Vriendt
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Nadia De Vriendt hat einen Kommentar hinterlassen
hi Ha Luong, I don't use it myself, because we also don't use the Zendesk satisfaction survey (sorry, guys!), but since the check is on whether certain tags are present or not, I'm pretty sure you ...
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Nadia De Vriendt hat einen Kommentar hinterlassen
hi Jessie, just did, thanks for reminding me :-)
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Nadia De Vriendt hat einen Post erstellt
How to add a cool-down period to satisfaction surveys
We use our own survey platform to send satisfaction surveys 24 hours after a ticket has been solved (using the Zendesk automations). Because we don't want to over-question our users, though, we add...
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Nadia De Vriendt hat einen Kommentar hinterlassen
We have a similar process in place, but it requires a lot less triggers. We do leave tickets on 'solved' longer than the default in zendesk though. But it'll depend on your cooldown period, I guess...
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Nadia De Vriendt hat einen Kommentar hinterlassen
ok, thanks Jessie. I'll look into it
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Nadia De Vriendt hat einen Kommentar hinterlassen
@Yaaz thank you for the quick response. I've been reading up on the mail API and it looks very interesting. But I'm afraid it won't be a solution for the question I raised yesterday since in this p...
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Nadia De Vriendt hat einen Kommentar hinterlassen
We've been using the notifications to targets for some time now, and they've proven really useful already. The only thing I was wondering about, is there a way to make sure that when such a target ...