Jeremy Flanagan

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

@Heather R +1 We see this all the time with out custom field for categorizing the reason for the inquiry. It's frustrating to create reports that use tag instead of custom field to make sure the hi...

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• Jeremy Flanagan
• Erstellt 17. März 2017 18:26
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

Thanks for the reply Andrew, and your argument makes absolute sense, but it indeed sounds like there are conflicting functionalities at work.  In regards to CSAT, the primary issue was being able t...

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• Jeremy Flanagan
• Erstellt 22. Dezember 2016 19:54
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

At the suggestion of some experts in your analytics dept, we recently changed our flow for handling bad csats by closing out tickets immediately when the requester rates their experience. Previousl...

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• Jeremy Flanagan
• Erstellt 21. Dezember 2016 21:40
• 1 Stimme