John Lundgren

I would also like to have this feature within Zendesk.  We send automated followups every few days and it would be nice to be able to track them in the ticket (date/time sent) with an internal only update.  We also have other automatic updates that happen as well and again it would be great to be able to have an internal update to the ticket stating "Hey, this automation happened".

I understand that this could be done via a manual update to the ticket, but doesn't that kind of defeat the purpose of an automation altogether?