Michael Dennis

I wish I could +100 @Peter's comment.  You nailed it Peter!

I also like @Patrick's comment on how to handle Breadcrumbs.

I'll reiterate - We REALLY need for Articles to be able to be published in multiple Sections.

There seems to be this kludge as a possible workaround:

https://support.zendesk.com/hc/en-us/articles/224924108?page=1#comment_115000004308

Frankly that is convoluted and would be very hard to maintain.  

What is really needed here is an additional feature that allows a single Article to be published into multiple Sections.  Consider our example.

Our category/section/article hierarchy is:

Categories:

• Announcements 
• Knowledgebase 
• FAQ

Each has the same sections based on our 7 products. Then relevant articles in each section. Most of the time an article fits cleanly into a single Section.

We REALLY need for Articles to be able to be published in multiple Sections. We specifically do not want to have 2+ articles that are copy/pasted and then published into the various sections. For obvious reasons when they need to be updated.

A secondary (nice to have) would be to enable a given section to show up in multiple categories.  For us typically KBAs and FAQ, though may also be Announcements too.