Samantha Flaherty

1. Community
2. Feedback - Help Center (Guide)
3. Ability to export filtered list of articles from Manage articles

We really need this setting up - I can't give out the 'Manage help centre' role option to all staff as we need agents to only see articles within their teams / shared articles.  I mentioned several...

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• Samantha Flaherty
• Erstellt 22. August 2016 14:19
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Customization of the dashboard

The issue is that this is a workaround, whether you like to call it that or not. I have also resorted to bookmarking views as I can't use the dashboard at all (and also, I have more personal views ...

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• Samantha Flaherty
• Erstellt 11. Mai 2016 08:32
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Customization of the dashboard

I'd also just like to add that I've been struggling for some time with asking people to 'ignore the dashboard' and use our customised views.  I'd question why features like Product Trays and Pathfi...

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• Samantha Flaherty
• Erstellt 29. März 2016 10:59
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. Create email tickets with no email response

The above tip is great, we also have an alert address setup as an end user and have placed it in an 'organisation' where you can customise settings within the organisation profile - rules for where...

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• Samantha Flaherty
• Erstellt 21. August 2015 15:27
• 0 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. What NOT To Do With Groups

Thanks for the update Justin.  We're in the process of adopting Zendesk fully throughout our company, so we're looking at around 19 groups over 8 departments. One of our departments needs many gro...

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• Samantha Flaherty
• Erstellt 3. Juli 2015 11:30
• 0 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. What NOT To Do With Groups

Hey Justin, Did the new system work better for you in the end? I'm conscious of having too many groups and bottleneck situations so any tips would be great :) Thanks, Sam 

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• Samantha Flaherty
• Erstellt 26. Juni 2015 19:10
• 0 Stimmen