amy

1. Community
2. Feedback - Ticketing System (Support)
3. Can we keep the ticket's status as NEW after assignment until Agent manually updates?

Hi Javier, I'm afraid that's not quite possible - it's done by design that whenever a ticket gets assign, the status will automatically get change from "new" to "open" Sorry about that :( -amy ...

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• amy
• Erstellt 28. Oktober 2010 05:53
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

Hey guys, Thanks for the feedback.  We've a similar discussion "Allow ability to reopen closed ticket" in https://support.zendesk.com/forums/1848/entries/57109, and I'm not sure what the team thin...

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• amy
• Erstellt 27. Januar 2010 08:54
• 3 Stimmen