John Kim

1. Community
2. Feedback - Ticketing System (Support)
3. SLA based on internal notes

I reached out to Zendesk support and they confirmed there is no way to set a SLA target for tickets returned/reopened by light agent through internal comment. So the new SLA feature is a no-go for ...

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• John Kim
• Erstellt 10. Mai 2017 23:39
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. SLA based on internal notes

I first thought this was bug.. well I hope it is a bug that gets addressed because this is absolute show stopper for larger companies with a lot of full service clients...

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• John Kim
• Erstellt 2. Mai 2017 06:40
• 5 Stimmen