Adrian Bell

1. Community
2. Announcements & Events
3. Upcoming Improvements to Zendesk's Views Experience

Hi - Great news. The update appeared in our pod today. It has certainly been a while coming, but the 12 shared views limit being increased to 30 is very welcome. Thank-you for delivering this much-...

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• Adrian Bell
• Erstellt 12. Oktober 2023 02:57
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Restrict Merge

It would work well if the Trigger functionality was extended to allow for an Error Message upon specific actions (such as Merge and Close) that would prevent save to a ticket. E.g CONDITION:  Organ...

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• Adrian Bell
• Erstellt 6. Juni 2023 02:04
• 0 Stimmen

1. Support
2. ...
3. Setting up Agent Workspace
4. About automatically upgrading

The new mode doesn't suit any customer that works tickets in email only mode. How hard it would have been for Zendesk to add to two new configuration settings: 1. Toggle Switch (Email Only | Email,...

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• Adrian Bell
• Erstellt 18. August 2022 22:02
• 23 Stimmen

1. Support
2. ...
3. Setting up Agent Workspace
4. About automatically upgrading

The way Zendesk has managed this comes across as arrogant. There seems to be a strategy to give the impression Zendesk cares. But the use of canned responses/macros following the same sequence for ...

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• Adrian Bell
• Erstellt 17. August 2022 22:23
• 12 Stimmen

1. Agent guide
2. Ticket basics
3. About the Zendesk Agent Workspace

Am the odd one out to say that I really hate the way zendesk is driving communication away from email to chat? You can't even raise a support ticket with zendesk through email anymore! Is this the ...

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• Adrian Bell
• Erstellt 14. August 2022 22:40
• 8 Stimmen

1. Support
2. ...
3. Setting up Agent Workspace
4. Activating and deactivating the Zendesk Agent Workspace

We're flagged to be migrated later this month and have a lot of activities going on that make this poor timing. Can it be delayed upon request? I emailed support that they have just told it is happ...

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• Adrian Bell
• Erstellt 14. August 2022 22:24
• 1 Stimme

1. Support
2. ...
3. Setting up Agent Workspace
4. About automatically upgrading

Like many other Zendesk customer our support is B2B and all via email channel. Chats and social messages are of no interest - so it is disappointing to hear that the Workspace interface will be opt...

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• Adrian Bell
• Erstellt 13. August 2022 06:18
• 10 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Disable / Un-check 'Create follow-up' option

A disable Followup Emails switch, so that - inbound emails sent to support+id******-****@company.zendesk.com - create a new ticket (instead of a follow-up - when the ticket has been closed) would b...

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• Adrian Bell
• Erstellt 5. März 2020 07:21
• 1 Stimme

1. Community
2. Feedback - Help Center (Guide)
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

Agreed - I'm really hoping this feature can be added soon. For us, this is needed for end-users who can view all tickets associated with their organisation. We allocate each ticket to a project cod...

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• Adrian Bell
• Erstellt 15. Juni 2016 22:59
• 1 Stimme