Chris Swinney

1. Community
2. Feedback - Ticketing System (Support)
3. Do NOT Truncate Comments Without Warning

Annoyingly, we have just seen the same thing happen. We can have incredibly long and complex tickets. I personally make things worse by operating almost exclusively via HTML email, which is a requi...

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• Chris Swinney
• Erstellt 29. März 2019 15:03
• 3 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. Up-spec your C-Sat with Mr. Smiley and Mr. Sad!

FWIW, one of my goals here was to try to work around Zendesk very poor handling of automated link followers that trigger the negative CSAT scores. Unfortunately, it hasn't really worked :(. As far ...

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• Chris Swinney
• Erstellt 5. März 2019 20:01
• 0 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. Up-spec your C-Sat with Mr. Smiley and Mr. Sad!

ok, resolved the alignment @Andrew J. There are soem issue with your HTML in that the TD and IMG element height and width should be specified in number only, i.e. "150", not "150px". I also tidied ...

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• Chris Swinney
• Erstellt 12. Juli 2018 19:19
• 0 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. Up-spec your C-Sat with Mr. Smiley and Mr. Sad!

I'm also struggling in getting the width of the columns (td element) to line up, so the images are nicely aligned are above the text. 

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• Chris Swinney
• Erstellt 12. Juli 2018 17:49
• 0 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. Up-spec your C-Sat with Mr. Smiley and Mr. Sad!

@Andrew J The Base64 encoded GIF in the update simply result is a invalid image place holder when viewed in Outlook.   I ended up uploading another 1px x 1px PNG into the asset store and using that...

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• Chris Swinney
• Erstellt 12. Juli 2018 17:38
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Allow a trigger to post comment updates

Thanks Nicole.

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• Chris Swinney
• Erstellt 7. Dezember 2017 01:10
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Allow a trigger to post comment updates

@Sean 3 years???? Looks closer to ANOTHER 5 year thread as it goes back to Jully 2013 (4.5 years) :(   I have a very strong need to add the contents of a email which is generated through some trigg...

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• Chris Swinney
• Erstellt 1. Dezember 2017 18:14
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to forward emails into an existing ticket

+1 I have asked too for this functionality via support, but failed to get a positive outcome.

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• Chris Swinney
• Erstellt 1. September 2017 09:17
• 0 Stimmen