Colin Piper

1. Community
2. Zendesk Suite Q&A
3. How can you set the "from" address for outbound emails?

I found some of my notes on using the http target: HTTP target Title: Update Zendesk Ticket Url: https://domain.zendesk.com/api/v2/tickets/{{ticket.id}}.json Method: PUT Content Type: JSON Basic Au...

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• Colin Piper
• Erstellt 1. September 2016 08:03
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1. Community
2. Zendesk Suite Q&A
3. How can you set the "from" address for outbound emails?

I posted a tip a long while back on how to do this with a url target. ://support.zendesk.com/hc/en-us/community/posts/203464558-Setting-the-default-reply-email-address-using-a-trigger However usin...

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• Colin Piper
• Erstellt 1. September 2016 07:29
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1. Community
2. Discussion - Tips and best practices from the community
3. Tip: How to set a reminder on a ticket

@Oliver, sadly this is not possible. 

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• Colin Piper
• Erstellt 29. Dezember 2015 09:03
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1. Community
2. Discussion - Tips and best practices from the community
3. Add Note and Warning boxes to your Guide articles

This looks so cool I am just going to create a random article so I can use it :) Cheers Daniel!

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• Colin Piper
• Erstellt 21. August 2015 12:12
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1. Community
2. Discussion - Tips and best practices from the community
3. What NOT To Do With Groups

Justin, your post has made me go look at my Groups as I have 13. Was that too many? After review, it is not the number that matters but those rules that you gave (no-one in more than 2 groups etc) ...

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• Colin Piper
• Erstellt 3. Juli 2015 09:58
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1. Community
2. Discussion - Tips and best practices from the community
3. Tip: How to set a reminder on a ticket

No, sorry. Only for a date.

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• Colin Piper
• Erstellt 17. April 2015 13:55
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1. Community
2. Discussion - Tips and best practices from the community
3. Tip: How to set a reminder on a ticket

I will revalidate this post as soon as I get a moment.

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• Colin Piper
• Erstellt 22. Januar 2015 20:25
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1. Community
2. Discussion - Tips and best practices from the community
3. Allow Customers To Opt Out Of Satisfaction Questionaires

Wow, excellent tip Graeme. I will be implementing this immediately

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• Colin Piper
• Erstellt 18. November 2014 10:50
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1. Community
2. Discussion - Tips and best practices from the community
3. Tip: How to set a reminder on a ticket

We should be careful not to mix two things up. A ticket of type "task" always could have a due date and it has long been asked for this to also include a time. Any other type of ticket historically...

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• Colin Piper
• Erstellt 8. September 2014 07:08
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1. Community
2. Discussion - Tips and best practices from the community
3. Tip: How to set a reminder on a ticket

Just a quick note to say that a change seems to have broken this. When I blank out the custom date the filed is populated with "undefined NaN, NaN" and the ticket cannot no longer be submitted. I h...

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• Colin Piper
• Erstellt 9. Juli 2014 14:35
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