Brendan Foley

1. Community
2. Feedback - Ticketing System (Support)
3. GDPR - Automatically deleting old tickets via the automation feature

@Claire We have built a GDPR app in the marketplace for this exact purpose. Find it in the Marketplace here:  https://www.zendesk.com/apps/support/gdpr-redaction-app/ The app removes fields where t...

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• Brendan Foley
• Erstellt 24. März 2019 00:00
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. GDPR - Automatically deleting old tickets via the automation feature

We have built a GDPR Redaction app that helps remove all PII and customer data based on a ticket, a user, or an entire organization.  We built this custom for a few clients then made it available a...

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• Brendan Foley
• Erstellt 1. Oktober 2018 17:29
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: Advanced GDPR tools/functionality

@matt this is an amazing summary of needs around GDPR!   We have built a GDPR Redaction app that helps remove all PII and customer data based on a ticket, a user, or an entire organization.  We bui...

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• Brendan Foley
• Erstellt 1. Oktober 2018 17:28
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to set Requester:Organization from Triggers

Hi @Nicole! We have clients that use a setup with dozens of email channels.  Each of their customers has a specific email address they use to communicate, and therefore anyone using that email chan...

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• Brendan Foley
• Erstellt 2. Januar 2018 17:27
• 3 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to set Requester:Organization from Triggers

More importantly, why can you NOT do this? What is the reason Zendesk is restricting this access?   There are an absurd number of places we must write, call, and host scripts because Zendesk doesn'...

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• Brendan Foley
• Erstellt 1. November 2017 18:08
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Text line on Ticket Forms?

Actually, no.... we hadn't built it all yet bc of the complexity.  Just got off the call with the client and we changed direction and are doing one item per ticket now.   Now have a different quest...

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• Brendan Foley
• Erstellt 8. Juni 2017 20:51
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Text line on Ticket Forms?

@wes have the same problem.  Trying to display HR between sections on a submission form.   The user choses how many items they have an issue with, then conditional fields displays a set of fields f...

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• Brendan Foley
• Erstellt 8. Juni 2017 18:54
• 0 Stimmen