Jordan Schwartz

This is also a huge issue for us.  We recently started using Talk (longtime ZD customer) and this is something I also (mistakenly) assumed was a feature.  Like all the others, we are a small team, and having it ring for one person for 30 sec and then move on is terrible for us.  We need the flexibility of ringing on all agents' desks so the first one can pick it up.  I am now exploring other options.