Juanita

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk Search should look into attachments

Hi there, I totally agree! We have also moved from Outlook to Zendesk and it is a pity that this basic function is now taken from my team members because it slows them down in their effectiveness. ...

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• Juanita
• Erstellt 17. September 2020 08:00
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. SLA based on internal notes

I agree! This is slowing down my team because they need to check their home screen in Zendesk regularly in order to make sure that they dont miss older tickets. I set up the SLA in order to have th...

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• Juanita
• Erstellt 11. September 2020 09:39
• 1 Stimme