Kevin van de Riet
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Kevin van de Riet hat einen Kommentar hinterlassen
Hi Dan, We had an issue with with API that had some unexpected behaviour.A deletion cannot be undone, but if we could disable it we could solve the unexpected behaviour and re-enable the key.
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Kevin van de Riet hat einen Kommentar hinterlassen
Hi Graeme Carmichael, This setting looks at the timezone of the sender?
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Kevin van de Riet hat einen Post erstellt
Disable API individually instead of all.
At this moment we can only delete a API key, I would like to purpose a disable function per API key. At this moment we can disable the API but then we would disable all API's. I know there is a opt...
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Kevin van de Riet hat einen Post erstellt
View that show tickets that the agents are now working in.
My request is simple, i just want to see the tickets that our agents are at that moment working on. You guys have the "eye" icon that shows when somebody is in the ticket. I want to have the option...
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Kevin van de Riet hat einen Kommentar hinterlassen
+1
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Kevin van de Riet hat einen Post erstellt
Trigger: Based on text or source of ticket
At this moment, Zendesk only allows to create triggers on the HTML variant of the ticket. There should be a option that also allows to make that trigger check the text or source of the ticket. Wit...
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Kevin van de Riet hat einen Kommentar hinterlassen
For us this would also be beneficial. for both training as quality.
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Kevin van de Riet hat einen Kommentar hinterlassen
You can add this with standard HTML. Just like this: <a href="url">link text</a>
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Kevin van de Riet hat einen Kommentar hinterlassen
I'd also like this function.
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Kevin van de Riet hat einen Kommentar hinterlassen
@Zendesk - Any update?