Vladimir Shkuratov

1. Zendesk updates
2. Announcements
3. Announcing the ability to export team-member data

Hi Anton, is it for the tickets data export rather then user export, is't it? https://www.zendesk.com/marketplace/apps/support/235481/advanced-export/?queryID=188a7d5e2cf22428b7a752fd0d111f25 Thanks.

• Kommentar anzeigen
• Vladimir Shkuratov
• Erstellt 8. März 2023 16:18
• 0 Stimmen

1. Email
2. ...
3. How to solve issues with the email channel
4. Why do emails thread to the wrong ticket?

Hi Anna Lainfiesta We have external system sends emails to Zendesk and every time in generates new ticket in Zendesk despite the Subject, Sender and Receivers are the same? Can you recommend  the w...

• Kommentar anzeigen
• Vladimir Shkuratov
• Erstellt 28. April 2022 09:43
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Views limitation

Hi Zendesk Team,  12 views it's clearly not enough for large teams and we use 3-rd party addons to compensate this limitation. Can someone  please confirm when this going to be changed? Thanks.

• Kommentar anzeigen
• Vladimir Shkuratov
• Erstellt 14. Oktober 2021 15:51
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. Hide Groups from request assignment.

Hi Nicole, Do you know if "Assignment Control" will updated to v2 or it will be stopped after 15-th of October?

• Kommentar anzeigen
• Vladimir Shkuratov
• Erstellt 17. September 2019 11:31
• 0 Stimmen