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Steve Smoot

Beigetreten 16. Apr. 2021

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Letzte Aktivität 17. Aug. 2022

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Steve Smoot hat einen Kommentar hinterlassen

KommentarAccounts and billing

Two questions - is there a way to get >90 days?  And could we get a summary ab.cde% uptime?  Basically I'd like to include it in a quarterly report on support uptime, so it would be a few weeks after the end of Month, covering the preceding 3 months.  Perhaps monthly uptimes per subdomain would be easiest on both sides.

Kommentar anzeigen · Gepostet 17. Aug. 2022 · Steve Smoot

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Community-Kommentar Q&A - Tickets and email

Another +1

In our case, our initial phone calls are handled by an external service.  They send a formatted email

Called: name

Company: blah

Issue: doesnt work

Priority: P1

(etc)

so we'd like to auto populate fields in making the ticket.  (and don't want the mail header From to be the ticket creator)

The API route doesnt work as its coming from their system, the regexp one would be a workaround, but sounds annoying, will try it.  Otherwise we need to code a mail parser that calls the API.  Seems like you should do, not make your clients do.

 

-s

Kommentar anzeigen · Gepostet 17. Juli 2017 · Steve Smoot

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