Derek Campbell

1. Community
2. Feedback - Help Center (Guide)
3. Ability to show On-hold Status on Customer Portal

Hi Nicole, The clear message from this thread is that people want to let their customers see when an issue is in a development backlog, as opposed to waiting on an agent's action, research, work-ar...

• Kommentar anzeigen
• Derek Campbell
• Erstellt 20. Mai 2018 03:00
• 3 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Ability to show On-hold Status on Customer Portal

My use case is an internal software provider to a multi-national organisation.  We put all tickets on-hold that are either: Waiting in the development backlog Waiting on resolution by a third part...

• Kommentar anzeigen
• Derek Campbell
• Erstellt 13. April 2018 02:17
• 1 Stimme