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Ron de Vries

Beigetreten 16. Apr. 2021

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Letzte Aktivität 07. Feb. 2025

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KommentarAttachments and CCs

Hi Ivan Miquiabas 

This doesn't seem to work for all languages? Our ZD is set on English but we also support the Dutch language. When writing “zie bijlage” (see attachment) the pop-up doesn't show.. 

Kommentar anzeigen · Gepostet 17. Mai 2024 · Ron de Vries

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Community-Kommentar Feedback - Reporting and analytics (Explore)

Desiring the capability to observe individuals who have accessed a specific category, section, or article. As our efforts are geared towards fostering behavioral shifts within the organization, having this functionality would greatly enhance our ability to provide reports to the MT

Kommentar anzeigen · Gepostet 14. Aug. 2023 · Ron de Vries

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KommentarWorking with articles in the knowledge base

Hi Dane

Any idea when the MS Stream (on Sharepoint) will be supported? As that replaces the MS Stream (Classic) - which is supported. 

Kommentar anzeigen · Gepostet 03. Juli 2023 · Ron de Vries

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KommentarAccounts and billing

Unfortunately, there is no method available to divide this on a per-agent basis. Consequently, the cost becomes prohibitively high, making it impractical for us to contemplate its utilization, especially considering that only 20% of our agents require this particular feature. 


Kommentar anzeigen · Gepostet 21. Juni 2023 · Ron de Vries

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Community-Kommentar Feedback - Help Center (Guide)

Hi Zendesk / Ryan McGrew

Any updates on this? 

Kommentar anzeigen · Gepostet 12. Mai 2023 · Ron de Vries

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Community-Kommentar Q&A - Tickets and email

I have this issue as well, looking forward to the reply of Zendesk on this. 

Kommentar anzeigen · Gepostet 14. Feb. 2023 · Ron de Vries

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KommentarHow to manage the help center

I Agree. I need to add files larger than 20MB which isn't possible. Ten years ago 20mb might have been sufficient but in these days we need more

Kommentar anzeigen · Gepostet 01. Feb. 2023 · Ron de Vries

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Post Feedback - Help Center (Guide)

Feature Request Summary: 

Zendesk should enable business Single-Sign on for Guide as they do for the Support product.

Description/Use Cases: 

Right now our agents login to our Sharepoint Homepage using their Microsoft credentials. As we deal with multiple Help Centre's (both for customers as internal) our agents first need to Authenticate with Zendesk Support before they can use the buttons we've created in Sharepoint which takes them to the specific Help Centre.

Business impact of limitation or missing feature:

It's annoying for our (light) agents to first connect with Zendesk Support before the button links actual takes them to the right place. This especially account for our Light Agents as they don't work with tickets every day.

Other necessary information or resources

Perhaps someone has a workaround for this which might work as well?

Gepostet 19. Dez. 2022 · Ron de Vries

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Community-Kommentar Discussion - Tips and best practices from the community

Hello! 

Great post! 

Does any of you have any idea if it's possible to have this widget show to a particular set of customers only? Reason for asking: we translate all content in Dutch, German, Turkish and English ourselves but we want to use the Google Widget for our Spanish customers since we don't have many there yet and we don't have anyone speaking Spanish in our team. 

Thanks and stay safe!

Ron

Kommentar anzeigen · Gepostet 09. Nov. 2020 · Ron de Vries

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