Maik Künnemann
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Maik Künnemann hat einen Kommentar hinterlassen
It shows once again how Zendesk doesn't care about their own customers. A thread full of negative feedback and requests not to roll this out, but Zendesk just doesn't care and they do their thing. ...
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Maik Künnemann hat einen Kommentar hinterlassen
We have the same issue - the linked EAP is no longer available. Whats the status of this? This was more than 2 years ago.
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Maik Künnemann hat einen Kommentar hinterlassen
Hi, we don't have the new setting - is the rollout delayed?
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Maik Künnemann hat einen Kommentar hinterlassen
There is a request, but still no feedback from the product manager Amisha Sharma . https://support.zendesk.com/hc/en-us/community/posts/4408860670106-Customize-Agent-Workspace
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Maik Künnemann hat einen Post erstellt
follow up ticket connection is missing after restoring suspenden tickets
If a reply to an already closed ticket ends up in the locked tickets and is subsequently restored, no connection is made to the original ticket. Accordingly, the note in the follow up ticket is mis...
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Maik Künnemann hat einen Post erstellt
Webhook activity log with request URL
If I use a webhook with a ticket id placeholder inside the url, the activity log dont show any information about the used url. So I don't know anything about the request if the body was empty. Coul...
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Maik Künnemann hat einen Kommentar hinterlassen
Hi Scott Allison This change seems to make it impossible for certain macros to be excluded. Can you please create a option for admins to continue to have the ability to edit certain macros exclusiv...
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Maik Künnemann hat einen Kommentar hinterlassen
Hi Scott Allison The last 3 years it was possible to activate a SLA with a ticket update via API and a empty end user comment body: {"ticket": {"comment": {"body": "","author_id": 376666831978,"p...
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Maik Künnemann hat einen Kommentar hinterlassen
Hi Scott Allison The last 3 years it was possible to activate a SLA with a ticket update via API and a empty end user comment body: {"ticket": {"comment": {"body": "","author_id": 376666831978,"p...
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Maik Künnemann hat einen Kommentar hinterlassen
If I use a webhook with a ticket id placeholder inside the url, the activity log dont show any information about the used url. So I don't know anything about the request if the body was empty. Coul...