Wouter Herrygers

Hi there,

We'd really like to have this at Lyreco as well. Merging tickets is part of the daily business of co-workers of multiple departments and although I don't have data for all groups I can safely say that we use this feature around 50 times per day within just the marketing department. Now that we are aware of the amount of extra communication merging tickets creates towards our clients, we ask our colleagues to manually untick these boxes every time they merge two tickets. It would just be such a quality of life improvement for the people working with the platform if there was an option to have the boxes unticked by default, given that we wouldn't ever want to send our clients more mails than necesary.

I don't know how big of a technical challenge this would be and I definitely understand there are more critical developments that deserve priority, but even after 4 years people like myself end up finding this ticket. More so, given how frequently people seem to return to this thread just to chip in, I'm convinced a lot of the users would love to have this option.