Matthias Miltenberger

1. Community
2. Feedback - Help Center (Guide)
3. Whitelist users in community forums

This would be very helpful and could increase user acceptance of the forum. People don't want to be treated like newcomers when they have been community members for a longer time. At the same time,...

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• Matthias Miltenberger
• Erstellt 2. März 2023 10:20
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing improved Agent Workspace ticket tabs

Thanks for making this change! A better way of handling this would have been to include a new configuration option so people can choose which view they prefer.

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• Matthias Miltenberger
• Erstellt 2. März 2023 10:15
• 7 Stimmen

1. Zendesk updates
2. Announcements
3. [UPDATED Feb 13, 2023] Announcing additional placeholders that will be suppressed in the automated “received request” notification

This is unacceptable. You are planning to "roll out" the change already in one month, giving your customers very little time to appropriately react. This is a massive regression and will most likel...

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• Matthias Miltenberger
• Bearbeitet 13. Februar 2023 20:57
• 10 Stimmen

1. Guide
2. ...
3. Working with articles in the knowledge base
4. About content tags

Content tags are pretty cool but we stumbled upon a small issue that could be addressed: The list of possible tags to select from only shows the first 20 entries and it is not clear that there are ...

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• Matthias Miltenberger
• Erstellt 22. November 2022 08:50
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Need feedback on the release of a Markdown enhancement in Agent Workspace

This is definitely a welcome improvement!

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• Matthias Miltenberger
• Erstellt 26. Juli 2022 09:41
• 1 Stimme

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Answer Bot / Messaging - Insert Custom Links

Properly working links would make the bot way more useful.

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• Matthias Miltenberger
• Erstellt 15. Juli 2022 13:24
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Adding mathematical equations in a Help Center article.

To add some more info about this topic:  It is easy to support LaTeX formatting for pretty math notation in Gather and Guide by just adding this line to the document_head.hbs file to activate MathJ...

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• Matthias Miltenberger
• Erstellt 13. Mai 2022 09:54
• 0 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. Tip: Use Webhooks and triggers to add CCs to a ticket

Thanks, Dave! Please, feel free to suggest a better solution to update CCs on a ticket based on some condition. I don't exactly like my solution - it just appeared to be the only feasible way to im...

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• Matthias Miltenberger
• Erstellt 12. Mai 2022 10:35
• 4 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Hey Brett! The solution is already here in this post. Everyone looking for how to add CCs to a ticket automatically will be able to find this. Maybe you can turn this into a proper guide article in...

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• Matthias Miltenberger
• Bearbeitet 10. Mai 2022 15:17
• 0 Stimmen