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Debbie Singson
Beigetreten 16. Apr. 2021
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Letzte Aktivität 22. Okt. 2021
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Debbie Singson hat einen Kommentar hinterlassen
Apparently, not enough people have asked for it yet, as this request was dated 2-1/2 years ago ... still waiting.
Kommentar anzeigen · Gepostet 28. Okt. 2019 · Debbie Singson
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Debbie Singson hat einen Kommentar hinterlassen
I agree. There are many limitations with Talk and transferring calls has been a big frustration for us. We also really need extensions, so a call could go directly to an agent if the customer has worked with them before, or can easily be transferred me or one of my people - whether or not we are "online"!
Second question. Why are Chat and Talk so different? They should have similar screens and similar ways of logging in and out, viewing stats, etc. They are two completely different programs. It is like they are coming to us from two different companies.
Kommentar anzeigen · Gepostet 26. Apr. 2018 · Debbie Singson
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And still, no blind transfer. sigh
Kommentar anzeigen · Gepostet 15. März 2018 · Debbie Singson
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