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Sachin Kotekar's Avatar

Sachin Kotekar

Beigetreten 16. Apr. 2021

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Letzte Aktivität 13. Jan. 2023

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Neueste Aktivität von Sachin Kotekar

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KommentarSetting up Agent Workspace

Do we have an update on when our agents can see browser/device information (User Info) when a user initiates a live chat? When this will be available in the Agent Workspace? In our business those details are really useful to help customers in resolving their issue. Please advise.

Kommentar anzeigen · Gepostet 12. Jan. 2023 · Sachin Kotekar

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KommentarTicket basics

Do we have an update on when our agents can see browser/device information (User Info) when a user initiates a live chat? When this will be available in the Agent Workspace? In our business those details are really useful to help customers in resolving their issue. Please advise.

Kommentar anzeigen · Gepostet 11. Jan. 2023 · Sachin Kotekar

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KommentarAdditional ticket channels

Admins should be able to see the custom agent statuses in the Talk Dashboard and change the status, if required. It would be great to have this ability as soon as possible. Please advise.

Kommentar anzeigen · Gepostet 16. Nov. 2022 · Sachin Kotekar

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Community-Kommentar Feedback - Chat and Messaging (Chat)

Is there any update on this? When will we expect this feature to be released?

Kommentar anzeigen · Gepostet 02. Nov. 2022 · Sachin Kotekar

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Community-Kommentar Feedback - Voice (Talk)

I second that - is there an ETA on this?

Kommentar anzeigen · Gepostet 02. Nov. 2022 · Sachin Kotekar

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Community-Kommentar Feedback - Voice (Talk)

I second that. The both suggestions are great and we must have them as soon as possible.

Kommentar anzeigen · Gepostet 19. Sept. 2022 · Sachin Kotekar

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Community-Kommentar Feedback - Chat and Messaging (Chat)

I agree with Isac, is there any update on this feature? It has been three years since this was brought up to your attention.

Kommentar anzeigen · Gepostet 10. Apr. 2020 · Sachin Kotekar

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Community-Kommentar Feedback - Ticketing system (Support)

Do you guys have an ETA? We really need this feature (ability to merge organizations) as soon as possible. Please advise.

Kommentar anzeigen · Gepostet 25. Jan. 2018 · Sachin Kotekar

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