Austin

Thanks Brett, that's answers my question. It would be nice if Slack can pick up the "@name" in the text block so that I can create 1 Channel and invite all other Agents. ie - Agents will be notifiied when their @name is mentioned. 

Due to this limitation, each Agent will need their own Channel to ensure that they only receive what's relevant to them. 

Thank you for the response! 

Hi, I have everything working; however, I want to receive a notification from slack (red 🔴) when @myname is mentioned. Currently, it's not doing this. Is this something that can be changed in Zendesk, or Slack? Thanks.