Anthony Del Campo

Found multiple threads about this topic and am very surprised this is not a native option in 2023!

Competitors like Intercom have this enabled! What is keeping this from being enabled?

Moving into 2023 and still no dark mode?  Competitors like Intercom have this enabled!  What is keeping this from being enabled?

Over the years, my eyes have formed a photosensitivity and find any sites that do not have a native way to enable dark mode at times difficult to use.  I have dimmed my screens and enabled blue light filters, but at times this is not enough.

I would love to see this in 2023, seems like a really easy solution. 

Thanks Alina Wright!  This is preventing us from scaling Zendesk into other departments.  I'm still surprised this has been a feature request for years, and we're still a few quarters away. 

Why can we not just have a simple "Export" button in the UI like so many other modern tools?  Come on Zendesk!  You can do better here!

I'm glad to hear this is finally being worked on.  This should have been a fundamental restriction years ago.

I see where you can provide permission by Group.  However, IF the Requester and the Agent are the same, the Requester/Agent can see the entire ticket and private notes. So "grouping" in this instance fails to protect any information in the ticket that the Requester/Agent should not see.

The only way around this is to have a separate instance of Zendesk which becomes difficult to manage. 

It seems like this request has been out there for YEARS!  No updates! Really?  I expect better from Zendesk.

@... Agreed!  I am fairly new to Zendesk and I am still surprised by the number of request that haven't been included in the road map.  Another pain of mine is creating Bulk Tickets... you can edit tickets in bulk but not create them.. 

Hello All,

I pointed here by your support team.  Yes, I'd like to see the ability to ring all available agents at the same time.