Ben Rowland

1. Community
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

Hey cool, I've got a meeting with my Director tomorrow, we were going to go over some process and tooling changes, but perhaps I should be running those by the ZenDesk dev team to make sure they me...

• Kommentar anzeigen
• Ben Rowland
• Erstellt 21. März 2019 19:43
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. Internal note happened to be viewed by end user

We just had something very similar happen as well.  One of our agents added some internal notes to a ticket and one of our customer end-users just replied to the internal note in a public reply.  H...

• Kommentar anzeigen
• Ben Rowland
• Erstellt 3. Januar 2019 00:51
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

This worries me a lot.  We've been growing our team tremendously over the past few months,and I've been pushing to go all in with ZenDesk.  In fact, I found this discussion as I'm trying to make th...

• Kommentar anzeigen
• Ben Rowland
• Erstellt 16. Oktober 2018 19:56
• 2 Stimmen