Jeff Noles

1. Community
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

@Chris, @Ryan: Thanks for the terminology correction.  And thank you for your comments / insights. Yes....it looks like we'll remain open to moving to ZD Talk, but for now the "solution" (channel c...

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• Jeff Noles
• Erstellt 17. April 2018 00:32
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

We are in the process of switching over to ZD Talk (we're about to port our number), and it's hard to shake the feeling that we made a *huge* mistake.  Perhaps we presumed too much, but in our tria...

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• Jeff Noles
• Erstellt 16. April 2018 21:56
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Customization of the dashboard

Hi Maxime, thanks for your recent comment but it's hard not to think you're overshooting the mark.  For small companies--and I've been told by your colleagues that there are thousands of us (althou...

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• Jeff Noles
• Erstellt 16. Oktober 2013 03:07
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Customization of the dashboard

We have been consistently surprised at how difficult it is for a small company to use Zendesk despite it's claims to be "user friendly" and "intuitive".  For example, a company with 1 or 2 agents w...

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• Jeff Noles
• Erstellt 14. Oktober 2013 22:57
• 3 Stimmen