Stephen Pryke

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to merge organizations

+100 Just discovered this nice 'feature' - ie the tickets from one user can be spread over mulitple organizations if the tickets were closed before the organizations changed. Makes reporting usel...

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• Stephen Pryke
• Erstellt 23. April 2015 07:39
• 4 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

Any end in sight for this? Every day it gets more and more frustrating. I found yet another incorrect tag today in a closed ticket which one of our 39 agents had mistyped. It won't affect statisti...

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• Stephen Pryke
• Erstellt 23. Dezember 2013 10:25
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

+1 for this from me. It's particularly problematic for us, as we tend to merge a lot of tickets to keep information channels sleek, and this automatically closes the merged ticket. We try to remem...

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• Stephen Pryke
• Erstellt 31. Mai 2013 09:43
• 1 Stimme