Søren Poulsen

So I have a new theory. My tag in the end with a good rating has the img src set to:

src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw=="

So I reached out to a few more people with suspicious bad ratings. They all say, that they did not click on anything, so it seems like Outlook is not setting a good rating by default but still a bad rating. 

I.e, This is not mis clicks but ratings that come out of nowhere. 

I am wondering if it has to do with the length of my email maybe. So maybe we have a similar challenge like Gmail that clips a message and therefore the last link is really the bad rating. Just a thought. Thank you for your answers and a great solutio to an optimized CSAT system :) 

Thank you for coming back to me Andrew. Let me investigate and respond back here. 

I actually had another question - Would it make sense to simply have a redundant tag as the last one instead of either good/bad? So instead of skewing the ratings simply make sure that the outlook auto clicks are simply redirected to something redundant? 

And on another note: I see a large increase in CSAT ratings from this change which is so good! I estimate an increase of roughly 80%. Thanks for that! 

Hi Andrew or Chris (Or anyone else who can help me out here) 

I went ahead and implemented this solution to our system. I am facing the issue though, that it still seems that we get unwanted negative ratings that are definitely positive (Reached out to a few of these suspicious ratings and got my suspicion confirmed) I was wondering if you would be able to locate any issues with my setup here? 

I am really hoping for any feedback, Thanks! 

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