Abbie Mashaal

The Zendesk Talk functionality is highly lacking. 

Other browser based talk systems (even free Google Talk) have configurations to send different sounds to different audio devices so we all know it's possible.

 

Other missing components are triggers based on phone number called and phone number SMS'd. 

 

Resources need to be put on Talk for a little while.

 

Zendesk themselves don't take very many calls but we use Zendesk for inbound sales and calls are hot leads that cannot be missed.

 

Whether it's windows application or browser based, there needs to be a way to both separate the sounds for calls as well as use headset answer/hangup buttons.