Meg Miranda

@Felix I am using my user log in.  In theory, I have access to all 740 published articles. But when i run the backup i only get 318 or 322.  i will try again today.  

still getting this

and only 322 articles.  Is there a quick way to test what i can download using the zendesk API?

thanks @Brett . Tried the reinstall and validated that i had all the prereq's taken care of. And ran another test.  Got that same error at 320 articles. 

 

Works awesome, but seems to stop downloading when it hits about 320 articles.  We have around 745.  

Error message says 'The general exception was hit: StartIndex cannot be less than zero. Parameter name: startIndex"

When i cancel out of that screen it tells me Backup complete!

I get a good sampling of our articles, and it looks like it is downloading the articles most recently worked on.  

 

Any guesses as to what could be the issue?