Daniel Niemeier

You're absolutely right, we did. I added another condition and that fixed it. Thanks!
Once again, stellar support from you guys. You rock :)

So we noticed that when we have a new or open ticket and we write a public reply to the user we can't save the ticket as pending. I mean we can, but it doesn't save, it just stays open and we have to go into the ticket again and submit it as pending again.

Is this intended or a bug? Would be really odd if it was intended because that's pretty much our workflow everytime. Submit a reply to the user asking for more info and then set the ticket to pending.

This has also been bugging me. Please let us remove those buttons