Jimmy McDermott

Hi! This is helpful, thanks. If the user's external_id is already in the Zendesk system as an end-user, two questions:

1. Will it recreate the user? (I am guessing not) 

2. Will this enable the user to receive articles that are scoped to the user's tags and therefore user segments? 

We are planning on already having the user created in the Zendesk system long before they attempt to use the JWT SSO. 

Thanks! 

Hi! This is helpful, thanks. If the user's external_id is already in the Zendesk system as an end-user, two questions:

1. Will it recreate the user? (I am guessing not) 

2. Will this enable the user to receive articles that are scoped to the user's tags and therefore user segments? 

Thanks!