Stefan Brunner

We would like to increase the number of automated solutions by effectively addressing the unresolved conversations. 

First step would be a possibility to download the already visible data of the unsolved conversations (date, customer-bot interaction, IDs) for a specific time frame. 

Now, we have to klick on every conversation within Zendesk, scroll through the whole conversation within Zendesk, dont´s have the chance to mark things for later, don´t have a “mark as checked” option so we have to write down, which answers have been checked and not everyone has the access to this part of Zendesk.

This happens on a daily basis.

Later in development, an integrated process for the handling of the unsolved conversations would be appreciated, but I figure, ZD is already into that.

Hi, wie kann ich dynamic content in die Nachrichten der Messaging-Auslöser schreiben? Wir verwenden viele Sprachen - da ist das essentiell. danke!