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Richard B
Beigetreten 06. Mai 2021
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Letzte Aktivität 10. Jan. 2024
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Richard B hat einen Kommentar hinterlassen
Hi David
Yes, have had that app for years and still do. Managed to get it working now by creating various new triggers. Seems that Convert Notifications only created a rather nonsensical lone trigger. Which was odd.
Notifications now being received in Slack again.
Kommentar anzeigen · Gepostet 07. März 2023 · Richard B
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Richard B hat einen Kommentar hinterlassen
Thanks @.... But doesn't the "/zendesk settings command" etc. require the legacy app to still be installed in Slack? Ours was automatically removed on 1st March.
Having followed the steps to Convert Notifications, we've ended up with a single trigger, which does nothing at all!
So we've gone from having:
- 1 (albeit noisy, but useful) channel getting all ticket update notifications
- 1 channel getting new ticket notifications (important!)
To silence. Seemingly without warning. Obvs this is a right pain. Lovely.
Kommentar anzeigen · Gepostet 05. März 2023 · Richard B
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