Lorin Rivers

Link to Guide Article like regular agent view has

1. Community
2. Feedback - Chat and Messaging (Chat)

I love being able to search Guide for a term and easily insert a link to articles in a response to a ticket, I wish I could do that easily in chat.

• Lorin Rivers
• Erstellt 12. Mai 2021 20:29
• 3 Follower
• 2 Kommentare
• 1 Stimme

Create ticket from chat even if the requester has left the chat

Beantwortet

1. Community
2. Feedback - Chat and Messaging (Chat)

It would be nice if we could create a new ticket after chatting with a customer even if they are offline at the time we need to create that ticket. Sometimes people reply to “I’ll create a ticket f...

• Lorin Rivers
• Erstellt 12. Mai 2021 20:27
• 4 Follower
• 3 Kommentare
• 0 Stimmen

Customer Satisfaction info now requires a service upgrade

1. Community
2. Feedback - Ticketing System (Support)

I think it’s terrible that something that was free and part of the dashboard now requires me to pay extra. I feel like Zendesk is just nickle and diming us to death. What’s next on the chopping blo...

• Lorin Rivers
• Erstellt 1. April 2021 23:07
• 5 Follower
• 3 Kommentare
• 1 Stimme