Sophie Anderson
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Neueste Aktivität von Sophie Anderson-
Like this 😊 Doing this worked before mid-January 2022 when I raised a ticket with Zendesk Support. Your Agents have said they are not sure why it no longer works and have suggested some workaround...
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Yes, Scott - that is what we are doing currently. But previously we were able to use the placeholder {{satisfaction.rating_url}} to hyperlink text such as 'To give us a quick thumbs up/down or to...
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We would also like to see this enhancement OR the ability to bulk update some or all tickets at one time. Related, we'd like to see a column for 'updated' in the Problem Ticket's Incident ticket vi...
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We'd also like to see a column for 'updated', so if we're updating customers separately too we can see if we 'missed' any of there's a large list. Currently on a problem ticket you can see all inci...
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Hi Alina, Thanks for your reply. We agree with Chandra's comments and the only other thing to add is that we'd like for Agents to be able to copy text from any read-only fields as they contain cus...
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Yes - this! or some sort of 'at a glance' view so all Agents can see how many people in their Team/Groups are online on Talk
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I would agree. As well as side conversations covering the main ticket thread when they are opened, their display is cramped and it would be nice to be able to undock/expand them, or open them in s...