Stephanie McIntyre
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Stephanie McIntyre hat einen Kommentar hinterlassen
+1, very frustrating that one cannot discard unpublished changes. It has been 2 years, are there any updates on this?
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Stephanie McIntyre hat einen Kommentar hinterlassen
Thanks for the quick reply. To me this implementation is not what the general community requested in https://support.zendesk.com/hc/en-us/community/posts/4409222521242-Change-text-colour-in-Ticket...
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Stephanie McIntyre hat einen Kommentar hinterlassen
This feature is not showing in our instance, how do I enable?
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Stephanie McIntyre hat einen Kommentar hinterlassen
+1 to this! Our use case is when a certain macro is applied, we want to automatically remove everyone in the CC list. I am also looking at triggers or automations that would do the same either on...
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Stephanie McIntyre hat einen Post erstellt
Line breaks in {{ticket.comments_formatted}}
After discussion here: https://support.zendesk.com/hc/en-us/community/posts/1260803963429-Line-breaks-in-ticket-comments-formatted- and case 6741179, I have been informed that it is not possible fo...
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Stephanie McIntyre hat einen Kommentar hinterlassen
Hi Nina, thanks for the response! In my vision, I'd like to see a condition: "Organization is"... and then give the option for Created / Updated (this is very similar to a condition that already ...
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Stephanie McIntyre hat einen Post erstellt
Notification triggers on Organization change
I am looking for a way to trigger a notification to my team whenever an change has been made to an Organization. That is - we currently track account status within Salesforce, and have integratio...
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Stephanie McIntyre hat einen Post erstellt
Notification triggers on Organization change
BeantwortetI am looking for a way to trigger a notification to my team whenever an change has been made to an Organization. That is - we currently track account status within Salesforce, and have integration ...
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Stephanie McIntyre hat einen Post erstellt
Trigger for Organization update
BeantwortetI am looking for a way to trigger a notification to a specific agent whenever an update has been made to an Organization that they own (ownership is tracked by tag). That is - there are a few dif...
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Stephanie McIntyre hat einen Kommentar hinterlassen
I am running in to some issues setting automatic Guide permissions for a specific use case. Here is the situation: I want to lock down Guide to only organizations (and their related users) that h...