CJ Johnson
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So you're not affiliated with Zendesk in any way but are announcing a release on their behalf?
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That article seems to indicate that this is still an EAP and hasn't arrived as a supported feature yet?
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Is this still restricted to only accounts that do not use Chat?
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Amy Dee If that's the case, it would be great if the entire article were re-written to reflect that this is no longer available in JSON. This is a bit like changing the article language from Fren...
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You might be able to force your way to the page via this url, you'll need to put in your own Zendesk domain: https://domain.zendesk.com/admin/account/tools/reports
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This is not logged in the audit log, this seems like a huge security issue?
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Here's the same request from 2016: https://support.zendesk.com/hc/en-us/community/posts/4409222749722--Requester-can-see-this-comment-default-settingAnother one from January: https://support.zendes...
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Yes, you can filter and everything. Edit: although not directly and automatically for a specific ticket. You'd have to open the tab and filter the sheet.
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You can achieve this with Sheets in Support without needing to buy another product as well, just use the iframe app, and the published web URL for your sheet: https://www.zendesk.com/marketplace/ap...
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Dave Symonds It just lets you know how out-of-date the dashboard is, if you have a plan where it updates once an hour, it's not on the hour, so it can be hard when looking at a Dashboard to tell wh...